Privacy policy

Privacy Policy

Last Updated: October 2025

Welcome to Squishy Squishies.
Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.squishysquishies (the “Site”).

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

a. Personal Information:
When you make a purchase, create an account, or contact us, we may collect:

Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party payment providers)

b. Automatically Collected Information:
When you browse our store, we automatically receive certain information such as:

  • Your device’s IP address

  • Browser type and version

  • Time zone and location

  • Pages visited and time spent on the Site

  • Cookies and tracking technologies (used for analytics and performance)

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Improve our products, website experience, and marketing

  • Detect and prevent fraudulent activity

  • Comply with legal obligations

3. How We Share Information

We do not sell, rent, or trade your personal data.
We only share information with trusted third parties who help us operate our business:

  • Payment Processors: For secure payment handling (e.g., Shopify Payments, PayPal, Stripe).

  • Shipping Partners: To deliver your orders efficiently (e.g., USPS, UPS, Canada Post, FedEx).

  • Analytics Tools: Such as Google Analytics, used to understand how customers use our site.

  • Marketing Platforms: For email communication and promotional updates (only with your consent).

All partners are bound by strict confidentiality and data protection agreements.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience.
Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic and performance

You can choose to disable cookies in your browser settings, but some parts of our site may not function properly as a result.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Once no longer needed, your data will be securely deleted or anonymized.

6. Data Security

We take data protection seriously.
Our store is hosted on Shopify, which uses industry-standard encryption and security measures (SSL, PCI-DSS compliance) to safeguard your personal information against unauthorized access, disclosure, or misuse.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request a copy of your stored information

To exercise any of these rights, please contact us at privacy@squishysquishies.com

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
All updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

Store Name: Squishy Squishies
Address: 63D Donegani Avenue, Pointe-Claire, Quebec H9R 2V9, Canada
Phone: +15146741914
Email: privacy@squishysquishies.com